The luggage saga
on Rob Wootton (Zambia), 19/Nov/2011 19:22, 34 days ago
Take a closer look and some of you might be thinking that Mike was wearing the same clothes again and again during his Zambia holiday. Some of you might argue that there is nothing unusual about this but on this occasion the people to blame were British Airways (BA).To recap, Mike arrived for his holiday in Zambia minus his luggage. BA was pretty clueless as to where his bag actually was (the UK, Zambia or who knows where?). Their customer service staff failed to contact us with any updates, their telephone number was switched off on non Zambia flight days and they were generally pretty unhelpful. Mike contacted BA by email and simply received a standard response which bore no relation to his problem. Two days before the end of Mike’s holiday we were informed that his bag had arrived though as we were in Livingstone we could not collect it. So on the morning of his return flight he finally got his bag, discovered that it had been tampered with as a few presents for me were missing and then checked in the bag for the UK. Putting aside the frustrations of the bag going missing in the first place, the customer service, or lack of it, from BA was surprisingly poor; we had expected much better. We await a response from BA . . .