Customer Service Training at Safari Lodges...
on The Cowans in Kampala (Uganda), 22/Jul/2010 18:00, 34 days ago
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...it's a tough job, but someone has to do it! Alan landed himself a Gordon Ramsey style role of troubleshooter for a chain of 3 safari lodges around Uganda. Keen for some diverse viewpoints he took along 4 extra critics, all of whom were keen to contribute. Amy took on her role very seriously and was always chipping in with useful tips- these normally involved wanting to make things softer, particularly pillows and toilet paper!We normally spent the first day or so observing as 'mystery customers' before focussing on some areas for improvement through training sessions including some entertaining games of chinese whispers and something involving balloons.It remains to be seen whether the lodges will be better places to stay as a result of our visits, but they have some new recipes to try out and some new artwork on the walls courtesy of the girls!
